The Thornbury Castle, Marylebone

Absolutely hideous customer service!!!
AVOID THIS ESTABLISHMENT AT ALL COSTS!
The owner is arrogant, rude and very disrespectful.
My husband and I parked our car a few doors down, to take my mother in law for major eye surgery at The West London Eye Hospital. Whilst waiting for her surgery to be completed we found this little pub and contemplated having lunch. The quiet cul de sac like road it sits on is rather peaceful and away from the hustle and bustle of the Marylebone road.
Whilst my husband put extra money in the metre for our parking, I sat outside the pub waiting for staff to bring us menus. The owner drove up, parked his car and got out furiously telling me to leave and find a public place to sit other than his establishment.
I could not believe it and have never been spoken to - so rudely by anyone. Especially as a customer.
Avoid this place like the plague. The owner is a pathetic example of how businesses should operate. He most certainly DOES NOT RESPECT CUSTOMERS. God only knows what other horrendous outrages lie within the business.

11 Sep 2017 14:55