Duke Of York, St John's Wood

Had the worst experience last night I have ever had in a pub. Arrived with two friends at 8:30 - no proper beer, just IPA on keg at almost £4 a pop. After getting our second round in, they decided to just close the pub, came round and took the candle off the table, put all the chairs on the tables around us and switched all the lights up to max. How unwanted and unwelcome can you make guests feel? Would customers be treated that rudely in any other country. Probably not. This has to be the worst idea of customer service I have ever encountered and I certainly will not go near this pub again until and unless it changes hands. A snazzy website, blaring musak and a candle does not constitute ambience or customer service.

2 Apr 2013 11:58