The Butcher's Hook and Cleaver, Smithfield

Just came back from meeting my husband for lunch. Ordered a sausage sandwich and cheese and biscuits. The waiter, after about 15 minutes informed me that they had no biscuits - just french bread. After another 15 minutes I went and asked the girl (manager?) behind the bar how long our food might be as I only had an hour for lunch! She told me she had just rung them. No apology. Another 5 minutes and lunch turned up - minus any cutlery for my husband, minus chutney which is supposed to come with cheese and biscuits. Tomato Sauce and Mayo were brought to the table - new tomato sauce wouldn't come out of bottle and mayo still had seal on the jar. I suppose that did at least show it was Heinz! Not a good visit - have been here for lunch on quite a few occasions over the past 5 years and it's pot luck what sort of service you get - won't be going back.

29 Mar 2011 13:59