The Woolpack, Sopley

This place has gone down hill in a big way!

We were regular visitors to this pub up till last night.

For a 30th birthday celebration we took 6 people here for a meal, having never had a bad meal here I thought this would be a safe bet.
How wrong I was. The food took over 1hr to arrive and was frankly disgusting. The steaks were all over cooked and the quality of the trout was awful. All the meals were overcooked including a simple lasagna. We were left waiting for the veg for 20mins after the meal had been served.
We were served by a young girl who was rude and clearly had little experience in serving food. All the staff that night were very young including the chef. Whilst this may not be a bad thing, they were all clearly out of their depth.
I went to the bar to complain politely and asked to see the manager. After 10 mins (while my meal was getting even colder) a young lad appeared and tried to deal with my complaint. When I realized that he was not the manager, I asked again to see the owner/manager and waited for another 5mins to see him. He then told me they were very busy and can�t cope. I pointed out than we had spent nearly �100 that night and were very unhappy. I asked for refund which is within my rights. After a long discussion in front of everyone in the place he eventually agreed and asked us leave and never come back! Once he was safely behind the bar he then said to the young guy serving to �give them a refund and tell them to F*** off!� This was totally unnecessary and very rude. We had our 80+ year old grandparents with us and were very embarrassed at his use of foul language. I cannot stress enough the upset he caused when he could have resolved the matter very easily. Shame as this was a very good pub, but with the staff change, quality of food supply changes we will never go back to the woolpack again. This man, Chris Hankins the owner is very rude and really needs some customer service lessons, Be warned!

15 Jul 2010 12:23