The Reef Bar, Waterloo

I do frequently go to this pub for a quick drink before heading back home and must admit that it did make big changes since the new manager, David took over. I did order food on several occasions and was eating my late lunch in 10 mins good service at the bar compare to what I had before. Yeah I do know that it is ridiculous that you need a code to go to the loo although must admit that I did enquire about this and got a satisfactory explanation. Around the station you do tend to get any random people that do go in just to use the loo. Having a code ensure that just customers use the toilets. Just one dissappointment regarding this place. I do see the difference in service dependin who is serving me. Did receive an awful service on a couple of occasions by one of the managers, managed to get her name after peeking at her badge as she refuse to give me her name, suggesting that she knows she is on the wrong. Ivonna, beware she does not go a clue what a smile is and does nt know that customer service and efficiency exist in this world. Sorry for her collegues as she seem to put the efforts of the others down.

3 Feb 2007 16:24