Ye Olde Leathern Bottle, Wokingham

I have visited this pub many times. It looks good from the outside and has a good-sized car park. The problems arise inside the pub. On two recent visits, they seem to revel in the fact they are severely understaffed. There is one guy on the bar who is polite but oblivious of waiting customers. It took over ten minutes to get served a drink! That's poor. Then there is the food side. There is no organisation here at all; nothing welcoming in terms of 'would you like a table?' You sit, you go and order and food turns up 20 minutes later. It's nothing special. You are then effectively abandoned and never see the same waitress again. An hour later another member of staff turns up and asks if you would like a desert. You feel they don't really care at all which is a shame. They get no tip. If they just employed a group of organised, smartly dressed restaurant staff with some training they would do better but it's all a bit amateur and rag-bag. Will try other higher rated pubs next time. Shame.

12 Jan 2012 08:57