The Plainsman, Mapperley

One star is one too many for this place ! Last year we had a wonderfull christmas day dinner here the staff were welcoming,friendly and very efficient our every need was catered for. The tables were dressed beautifully, festively with crackers and candles ,there was a small gift for each child and a bottle of wine for the family. Subtle christmas music played in the back ground ,the food was beautiful, well presented and served promptly, with a smile ! As we had, had such a wonderful time we decided to book again for this year and take all the family. WHAT A BIG MISTAKE !!!! Our sitting time was 2 o clock we arrived only to find our table not ready. When we asked how long until we could be seated we were assured that it would only be a few minutes. 15 minutes later we were still standing around amongst seated diners feeling very awkward. 2:30 we had been seated at an unset table surrounded by agitated,rude staff still waiting to be served our starters. when we approached the (so called) manager to complain we were given very little confidence that the situation would improve. Things got WORSE when we dared to ask for our christmas crackers and butter for our starters the waitress returned and slammed them down on the table. THEN AN INTOXICATED SUPERVISOR (off duty) proceeded to verbally abuse us !!!!! HAPPY BLOODY CHRISTMAS !!! BRING BACK THE PREVIOUS MANAGER AND STAFF PLEASSSSE !!!!!

26 Dec 2010 00:55