The White Hart, Waterloo

Visited the pub Saturday late afternoon. Nice to see it is not so dark in there, now its had another lick of paint. Shame about the service and the staff. I could hear a story from the staff about the bad temped and unwilling chef of upstairs. I was not there for food, just a mere expresso coffee (well I was driving that day). I was abrutly told by a rude hispanic member of staff that there was not coffee. She did not say why, or sorry or make any suggestion of an alternative. I did see the manager there buzzing about, (she was doing all the work). This pub has got better since my less visit, but still needs alot more improvement.

1 Sep 2009 00:34

The Old Barn Farm, Three Legged Cross

The food is from a Brake Bros Catalog.
Therefore the menu range is too big.
Mitchell & Butlers have no money as 5 years ago they mortgaged 1/2 their estate.
All Mitchell & Butler pubs with beer gardens suffer staffing problems on sunny days in summer as the company will not allow them to use agency staff.
A �6.00 per hour agency worker would only cost the business �8.97 (based on an agency margin of �1.50). This in summer would yield higher revenue and lower employment percentage against sales. Put that in your 'Boston Matrix'.
True the staff are very good here apart from 'the jailer' - big guy behind the bar with a complex.

19 Jan 2009 00:16

The White Hart, Waterloo

Location : Great
Service : Consistently dreadful
Company: Mitchells & Butlers plc
Division: Castle
Address: 27 Fleet Street, Birmingham B3 1JP
Telephone : 0870 609 3000 & 0121 233 2246

On my frequent visits to the pub the staff have always been so rude and the establishment is always dirty. The only reason why I have used the pub is because of the free park on Whittley Street after 1pm on a saturday (ssshhhh).
I hope this contact information will force serious management action.

18 Jan 2009 23:50