Grouse and Claret, Rowsley

pub seemed okay - and there's a playground there, so thought it would be 'child friendly'. However, service was incredibly slow and landlady was the rudest we have ever encountered! We rang beforehand and were told by her that we couldn't reserve a table ahead. When we arrived, we were told to 'go & get a drink & sit somewhere whilst we get a table ready'. We found a good table to have our drinks and asked if we could stay there to eat - a member of staff said that would be fine. However, we were then later told in no uncertain terms, by the landlady that we couldn't stay there because someone else would be using it & she needed to get it ready (which was odd, considering that you aren't able to reserve tables ahead) & that we would have to move - no apologies at all. We were moved to a table that wasn't big enough and very inconveniently placed. When we first attempted to speak to her about this, she just blanked us completely, so we had to go up to speak to her - she just shrugged and pulled a face! We then left, which is something we've never done before! The rest of the staff were pleasant though.

10 May 2009 17:55