Swan Hotel, Southwold

We have eaten and stayed at The Swan and Crown on numerous occasions.

We opted to have lunch in The Swan bar and placed our order at 1.15pm.

This consisted of the Spicy Chicken Open sandwich, and the Rumpsteak
Burger and Chips.

There were six other people in the bar at the time : A foursome who
were already eating, and an elderly couple who were served with their
food shortly after.

How long would you think is an acceptable time to wait for food in
such circumstances ?

We waited until 1.50pm when our annoyance got the better of us, paid
for our drinks and left.

The manager we later complained to said it �shouldn�t have happened�
but wasn�t too concerned because 2010 had been the hotel�s best ever year !
Thanks !

If a hotel kitchen cannot produce a relatively simple burger and chips
and open sandwich within 35 minutes of the order being placed, on a
quiet lunchtime, then it must have serious problems.

Perhaps this may account for the lack of diners, because on previous
visits we remember that the bar was bustling with people.

10 Dec 2010 13:44