Britannia Inn, Queniborough

We visited the Britannia Inn in Queniborough on June 3rd at lunchtime for a bite to eat. Before the two others joined us I went to look for them from the lounge. As I walked to the lobby, I completely missed the graduated step and fell smack bang on my left eye and hit my nose also.

Nobody seemed to come running to aid me to get up apart from one or two other diners who must have heard me fall. There is no warning of a step into the hard tiled lobby.

It seems they don't deem it necessary to warn customers about this step. The Landlord did not even come to see whether I was alright. A young member of staff fetched some blue tissue paper to mop up the blood but apart from that, nobody seemed to care.

15 Jul 2011 17:55